Return and Refund Policy

Return and Refund Policy

Last updated: May 21, 2022

Thank you for shopping at EXPERT COMPUTERS.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EXPERT COMPUTERS.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to EXPERT COMPUTERS, accessible from https://expertcomputers.pk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 45 days without giving any reason for doing so.

The deadline for cancelling an Order is 45 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: expertcomputers.pk@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on ExpertComputers app or website. Return request must be raised within 14 days for expertcomputersMall items, or within 7 days for non-ExpertComputersMall items from the date of delivery.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 45 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Valid reasons to return an item

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories)
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product not as advertised)
  • Delivered product does not fit. (i.e. size is unsuitable)

  • Non-returnable

Digital Delivery Policy

1) The services rendered in electronic environment or the intangible goods and digital content products (games, CD key, pre-paid gift cards etc.) delivered to the consumer instantly cannot be canceled and returned. All users shopping on our site are considered to have accepted this requirement since they are shopping within the scope of digital content.

2) Your order will be fulfilled within 1 hour or less after approval of the EasyPaisa / JazzCash / Bank payment.  Most orders are fulfilled within 24 hours, as fast as your mobile network can handle.

You can check expertcomputers.pk/my-account/orders to see the status of your orders.

For more information, please read the Terms and Conditions with full and binding information. If you have any further questions, you can contact our Live Support Team or email us at expertcomputers.pk@gmail.com

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

PAKISTAN

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: expertcomputers.pk@gmail.com